Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for hearings of disputes
   • Examine collated information prepared for the conciliation or review hearing and identify if there are any omissions or if new or additional information is needed
   • Ensure all documentation for relevant parties is accurate and provided in the correct format and in a timely manner
   • Participate in a briefing from relevant personnel to ensure all aspects of the case have been covered prior to the reconciliation or review hearing
2. Present cases at conciliation conferences
   • Complete appropriate forms in accordance with conciliation office requirements and refer to the conciliation office
   • Arrange informal or formal conciliation conference to bring the parties to agreement and reach conciliation
   • Provide formal notification documenting the outcome of conciliation, including any disputes to all relevant parties
3. Present case in court, tribunal or review hearings
   • Provide courts with all relevant documentation prior to pre-hearing conference
   • Ensure insurers manage matter before the court or tribunal in a manner that achieves the best and most expeditious resolution at minimum cost

Performance Evidence

Evidence of the ability to:

interpret and comply with industry and organisational obligations and objectives

negotiate effectively on behalf of the organisation and build client relationships

effectively prepare for and represent the agent's or insurer's interests at review hearings.

Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

outline the relevant parties in the personal injury management sector

describe the key features and steps in conciliation, and review hearing procedures and requirements

outline the critical features of common law, legal systems and procedures, and relevant Acts relating to conciliation and review hearings

outline the key organisational policy, procedures, underwriting guidelines and authorities

analyse and interpret industry and organisational policy wording

describe the key industry compliance requirements

identify the key features and uses of relevant information communications and technology

compare and contrast risk prevention methods and application.

---